Shipping & Returns
US ORDERS: 2 WEEK DELIVERY WHICH INCLUDES PRODUCTION AND DELIVERY TIME.
RUSH MY ORDER SHIPPING: INCLUDES PRODUCTION TIME AND DELIVERY TIME
INTERNATIONAL ORDERS: delivery may take 3-4 weeks. Please email to request to upgrade to express shipping via DHL for an additional amount and faster delivery in 1-2 weeks. Email is firstname.lastname@example.org
All international packages are shipped via USPS or DHL at Belle Threads' discretion. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Belle Threads assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
*Please note all prices on product listings are in USD.
Due to the handmade custom nature of our products you can select shipping method at checkout. If you have ordered an item that is not available or that is delayed, we will notify you via email. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer or to cancel orders. We reserve the right to end a sale or discount code at any moment.
RETURN AND EXCHANGE POLICY
Returns and Exchanges
If you’re not IN LOVE with your BELLE THREADS purchase, return it for store credit within 5 days of delivery date. There will be a 5% restocking fee. We do not offer refunds or exchanges. Once an order is placed, it cannot be cancelled. We may modify it if needed, if production hasn't started yet, but it cannot be cancelled nor refunded.
Final Sale Items (no returns, no store credit, no exchanges)
1. ITEMS PURCHASED WITH A DISCOUNT CODE OR ON SALE
2. GRAB BAG ITEMS
3. CUSTOM ORDERS OR PERSONALIZED ORDER
4. RUSH ORDERS (items purchased with rush shipping at checkout).
5. INTERNATIONAL ORDERS
6. PICK UP ORDERS
How to Return:
Submit a return request HERE email@example.com
You will receive an email from our team within 2 business days with your store credit code.
You must pay for your return shipping. Once you ship your order to us, please allow up to 5 business days after delivery for our team to process it.
Store Credit purchases must be used all at once and are final sale.
Store credit price will be actual price of item minus 5% restocking fee.
Shipping charges are not included in the store credit amount.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of any marks on the item. We do not offer price adjustments.
Please ask us any questions about sizing via the chat button on our website or email us at firstname.lastname@example.org We like to answer your questions and we can help you choose the right size. You are also welcome to ask us any questions about measurements regarding your order. Do not add any extra inches. A soft tape measure is recommended.
Where to measure: chest around (bust area), waist around (area above hips), shoulder to knee
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 3 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
LOCAL PICK UPS
Local pick up orders must be picked up by appointment only. Our store is only open for appointments.
174 KIPP AVENUE Hasbrouck Heights, NJ 077604