Shipping & Returns
US ORDERS: 2 WEEK DELIVERY WHICH INCLUDES PRODUCTION AND DELIVERY TIME.
RUSH MY ORDER SHIPPING: INCLUDES PRODUCTION TIME AND DELIVERY TIME
INTERNATIONAL ORDERS: delivery may take 3-4 weeks. Please email to request to upgrade to express shipping via DHL for an additional amount and faster delivery in 1-2 weeks. Email is firstname.lastname@example.org
All international packages are shipped via USPS or DHL at Belle Threads' discretion. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Belle Threads assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
*Please note all prices on product listings are in USD.
Due to the handmade custom nature of our products you can select shipping method at checkout. If you have ordered an item that is not available or that is delayed, we will notify you via email. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer or to cancel orders. We reserve the right to end a sale or discount code at any moment.
RETURN AND EXCHANGE POLICY
Returns and Exchanges
If you’re not IN LOVE with your BELLE THREADS purchase, return it for store credit within 7 days of delivery date. We do not offer refunds. Store credit only. Once an order is placed, it cannot be cancelled. We can modify it if needed, if production hasn't started yet, but it cannot be cancelled nor refunded.
Items purchased with a discount code or on sale or grab bags are not eligible for return, exchange or store credit. CUSTOM ORDERS OR PERSONALIZED ORDERS ARE FINAL SALE. They are all non returnable.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of any marks on the item. A 30% restocking fee may apply based on the condition of the item returned.
We do not offer price adjustments.
Shipping charges are not included in the store credit amount.
How to Return:
Submit a return request HERE email@example.com
You will receive an email from our team within 2 business days.
You must pay for your return shipping.
Once you ship your order to us, please allow up to 5 business days after delivery for our team to process it.
You will receive an email with your store credit code.
You can use your store credit code at checkout on your next order.
Please ask us any questions about sizing via the chat button on our website or email us at firstname.lastname@example.org We like to answer your questions and we can help you choose the right size. You are also welcome to ask us any questions about measurements regarding your order. Do not add any extra inches. A soft tape measure is recommended.
Where to measure: chest around (bust area), waist around (area above hips), shoulder to knee
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 3 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
LOCAL PICK UPS
Local pick up orders must be picked up by appointment only. Our store is only open for appointments.
174 KIPP AVENUE Hasbrouck Heights, NJ 077604